XIAO, Haiyan; ZENG, Yizhou. Using Hunan industrial and commercial bank as a case study, this paper examines the factors that influence customer loyalty in mobile banking. Environment and Social Psychology, [S. l.], v. 9, n. 11, 2024. DOI: 10.59429/esp.v9i11.3189. Disponível em: https://esp.as-pub.com/index.php/esp/article/view/3189. Acesso em: 9 mar. 2025.