HUANYI LIU; SOO-KYOUNG LEE. Psychological Reactance as Mediator: How Perceived Threat to Freedom and Perceived Ease of Use Affect Intention to Use Chatbot Services in Chinese E-commerce. Environment and Social Psychology, [S. l.], v. 11, n. 1, p. ESP-4372, 2026. DOI: 10.59429/esp.v11i1.4372. Disponível em: https://esp.as-pub.com/index.php/esp/article/view/4372. Acesso em: 21 jan. 2026.