Jabeen, Samrena, Habil Slade, Mohammed Alkashami, Mahmood Akbar, and Abdur Rehman Riaz. “Revolutionizing Customer Engagement: The Synergy of Big Data Analytics and AI-Driven Chatbots”. Environment and Social Psychology 10, no. 11 (November 20, 2025): ESP-3589. Accessed December 17, 2025. https://esp.as-pub.com/index.php/esp/article/view/3589.