Xiao H, Zeng Y. Using Hunan industrial and commercial bank as a case study, this paper examines the factors that influence customer loyalty in mobile banking. Environ. Soc. Psychol. [Internet]. 2024 Nov. 29 [cited 2025 Mar. 9];9(11). Available from: https://esp.as-pub.com/index.php/esp/article/view/3189