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The influencing factors and employee retention in Dubai hotel industry

Lim Kim Yew, Hannie Lynn, Tan Owee Kowang, Xiangge Zhao, Eaw Hooi Cheng, Phung Thai Minh Trang, Venus Claver Dennen

Article ID: 2721
Vol 9, Issue 7, 2024, Article identifier:

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Employee retention is a paramount concern in Dubai's thriving hotel industry, as turnover rates can significantly impact operational efficiency. The industry's ability to retain skilled employees directly impacts service quality and competitive advantage in delivering seamless experiences to guests. This study aims to examine the influence of Leadership Support, Training, and Compensation on employee retention in Dubai’s hotel sector. Through the administration of online surveys to 200 hotel employees and subsequent analysis using SPSS, significant relationships were uncovered between these factors and employee retention. Notably, training emerged as the most influential factor, followed by compensation and leadership support. These findings highlight the critical role of investing in robust employee training programs, offering competitive compensation packages, and fostering supportive leadership practices. Such initiatives are vital for enhancing retention within Dubai's competitive hotel sector, providing valuable insights for industry stakeholders seeking to fortify workforce stability. The outcomes also can be employed to improve operational effectiveness amidst the dynamic hospitality landscape and social protection system for the hotel industry employees of the region.


compensation; employee retention; leadership support; training

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