Sustainable leadership and work behavior in hotel businesses: The influence of perceived environmental corporate social responsibility
Vol 9, Issue 11, 2024, Article identifier:
VIEWS - 3 (Abstract) 0 (PDF)
Abstract
Despite the growing emphasis on sustainability in the hospitality industry, there is a notable gap in understanding how sustainable leadership influences employee work behavior, particularly through the lens of perceived environmental corporate social responsibility (PECSR), an area that has yet to be fully explored in the context of hotel businesses. Therefore, this study aims to examine the impact of sustainable leadership on sustainable work behavior among employees in hotel businesses with a particular focus on perceived environmental corporate social responsibility as a mediator. This study focuses on full-time employees working in five-star hotels in Egypt, with a total of 352 valid responses collected. The data were analyzed using WarpPLS software, a user-friendly tool for the PLS-SEM approach adopted. The findings indicate that sustainable leadership has a positive impact on employees' sustainable work behavior and their perceptions of environmental corporate social responsibility. Additionally, the study shows that PECSR not only positively influences employees' sustainable work behavior but also serves as a mediator in the relationship between sustainable leadership and sustainable work behavior. This study contributes to sustainability and leadership literature in the hospitality industry. It demonstrates that sustainable leadership’s impact on employee behavior is partially mediated by employees’ perceptions of their organization’s environmental responsibility, enriching leadership theories with insights from corporate social responsibility and organizational behavior. Practically, the research offers hotel managers actionable insights on integrating sustainability into leadership practices, emphasizing the importance of transparent communication about CSR initiatives, leadership training, and aligning sustainability with organizational strategies to enhance employee engagement and foster sustainable work behavior.
Keywords
Full Text:
PDFReferences
1. Kim, W.G., et al., Hotels’ environmental leadership and employees’ organizational citizenship behavior. International Journal of Hospitality Management, 2020. 87: p. 102375.
2. Khalil, N., et al., A review of green practices and initiatives from stakeholder’s perspectives towards sustainable hotel operations and performance impact. Journal of Facilities Management, 2024. 22(4): p. 653-682.
3. Prakash, S., et al., Adopting green and sustainable practices in the hotel industry operations- an analysis of critical performance indicators for improved environmental quality. Management of Environmental Quality: An International Journal, 2023. 34(4): p. 1057-1076.
4. Abdulrahman Al Abdulathi, M.A., et al., Catalyzing green innovation in hotel and tourism businesses: leveraging green talent management, green organizational citizenship behavior, and green values. 2024.
5. Gerard, L., J. McMillan, and N. D’Annunzio-Green, Conceptualising sustainable leadership. Industrial and Commercial Training, 2017. 49(3): p. 116-126.
6. Iqbal, Q. and N.H. Ahmad, Sustainable development: The colors of sustainable leadership in learning organization. Sustainable Development, 2021. 29(1): p. 108-119.
7. Hargreaves, A. and D. Fink, Sustainable leadership. 2012: John Wiley & Sons.
8. Unsworth, K.L., et al., Employee green behaviour: How organizations can help the environment. Current Opinion in Psychology, 2021. 42: p. 1-6.
9. Ahmed, M., et al., Impact of CSR and environmental triggers on employee green behavior: The mediating effect of employee well-being. Corporate Social Responsibility and Environmental Management, 2020. 27(5): p. 2225-2239.
10. Alhemimah, A., et al., Green organizational learning and sustainable work behavior in tourism and hotel enterprises: leveraging green intrinsic motivation and green training. 2024.
11. Salama, W.M., et al., Catalyzing green competitiveness in hotel and tourism businesses: leveraging digital dynamic capability and green creativity. Environment and Social Psychology, 2024. 9(9).
12. Asante, K., Hotels’ green leadership and employee pro-environmental behaviour, the role of value congruence and moral consciousness: evidence from symmetrical and asymmetrical approaches. Journal of Sustainable Tourism, 2024. 32(7): p. 1370-1391.
13. Al-Romeedy, B.S. and H.A. Khairy, Eco-Innovation and Hospitality and Tourism Business Resilience: The Mediating Role of Green Dynamic Capabilities, in Shifts in Knowledge Sharing and Creativity for Business Tourism, M.W. Bari, M. Soliman, and E. Alaverdov, Editors. 2024, IGI Global: Hershey, PA, USA. p. 17-36.
14. Olya, H., et al., Catalyzing green change: The impact of tech-savvy leaders on innovative behaviors. Corporate Social Responsibility and Environmental Management, 2024. 31(6): p. 5543-5556.
15. Alshehri, N.Z., et al., Green HRM and green competitive advantage in hotel and tourism industry: a mediated moderation model using eco-innovation and green psychological climate. 2024.
16. Barakat, S.R., et al., The influence of corporate social responsibility on employee satisfaction. Management Decision, 2016. 54(9): p. 2325-2339.
17. Tsourvakas, G. and I. Yfantidou, Corporate social responsibility influences employee engagement. Social Responsibility Journal, 2018. 14(1): p. 123-137.
18. Hu, B., J. Liu, and X. Zhang, The impact of employees’ perceived CSR on customer orientation: an integrated perspective of generalized exchange and social identity theory. International Journal of Contemporary Hospitality Management, 2020. 32(7): p. 2345-2364.
19. Khairy, H.A., et al., Perceived Environmental Corporate Social Responsibility Effect on Green Perceived Value and Green Attitude in Hospitality and Tourism Industry: The Mediating Role of Environmental Well-Being. Sustainability, 2023. 15(6): p. 4746.
20. Cheema, S., B. Afsar, and F. Javed, Employees' corporate social responsibility perceptions and organizational citizenship behaviors for the environment: The mediating roles of organizational identification and environmental orientation fit. Corporate Social Responsibility and Environmental Management, 2020. 27(1): p. 9-21.
21. Silva, P., A.C. Moreira, and J. Mota, Employees' perception of corporate social responsibility and performance: the mediating roles of job satisfaction, organizational commitment and organizational trust. Journal of Strategy and Management, 2023. 16(1): p. 92-111.
22. Shah, S.H.A., et al., The Impact of Perceived CSR on Employees’ Pro-Environmental Behaviors: The Mediating Effects of Environmental Consciousness and Environmental Commitment. Sustainability, 2023. 15(5): p. 4350.
23. Avery, G. and H. Bergsteiner, Sustainable leadership: Honeybee and locust approaches. 2012: Routledge.
24. Metcalf, L. and S. Benn, Leadership for Sustainability: An Evolution of Leadership Ability. Journal of Business Ethics, 2013. 112(3): p. 369-384.
25. Aguinis, H. and A. Glavas, On Corporate Social Responsibility, Sensemaking, and the Search for Meaningfulness Through Work. Journal of Management, 2020. 45(3): p. 1057-1086.
26. McCann, J. and M. Sweet, The Perceptions of Ethical and Sustainable Leadership. Journal of Business Ethics, 2014. 121(3): p. 373-383.
27. Maak, T. and N.M. Pless, Responsible Leadership in a Stakeholder Society – A Relational Perspective. Journal of Business Ethics, 2006. 66(1): p. 99-115.
28. Sousa, M. and D. van Dierendonck, Servant Leadership and the Effect of the Interaction Between Humility, Action, and Hierarchical Power on Follower Engagement. Journal of Business Ethics, 2017. 141(1): p. 13-25.
29. Galpin, T., J.L. Whitttington, and G. Bell, Is your sustainability strategy sustainable? Creating a culture of sustainability. Corporate Governance, 2015. 15(1): p. 1-17.
30. Ghorbani, A., et al., Reconceptualizing Customer Perceived Value in Hotel Management in Turbulent Times: A Case Study of Isfahan Metropolis Five-Star Hotels during the COVID-19 Pandemic. Sustainability, 2023. 15(8): p. 7022.
31. D'amato, A. and N. Roome, Leadership of organizational change toward an integrated model of leadership for corporate responsibility and sustainable development: A process model of corporate responsibility beyond management innovation. 2009, ULB--Universite Libre de Bruxelles.
32. Kotter, J.P., Accelerate: Building strategic agility for a faster-moving world. 2014: Harvard Business Review Press.
33. Ribeiro, G. and J.C. Leitão, Sustainable leadership and sustainable entrepreneurship: a systematic literature review. Discover Sustainability, 2024. 5.
34. Iqbal, Q. and K. Piwowar-Sulej, Sustainable leadership and heterogeneous knowledge sharing: the model for frugal innovation. European Journal of Innovation Management, 2023. 26(7): p. 655-673.
35. Sunthonpagasit, J. and B. Hanson, Developing Sustainable Leadership Practices to Improve Employee Engagement through ODI: A Case Study of Thai Family-Owned Business. ABAC ODI Journal Vision. Action. Outcome, 2019. 6(1): p. 40.
36. Liao, Z. and M. Zhang, The influence of responsible leadership on environmental innovation and environmental performance: The moderating role of managerial discretion. Corporate Social Responsibility and Environmental Management, 2020. 27(5): p. 2016-2027.
37. Ogiemwonyi, O., M.N. Alam, and H.S. Alotaibi, Pathways toward environmental performance: Link between green human resource management, green innovation, and green behavior at work in manufacturing companies. Journal of Cleaner Production, 2023. 425: p. 138949.
38. Wong, A.K.F., S. Kim, and Y. Hwang, Effects of Perceived Corporate Social Responsibility (CSR) Performance on Hotel Employees’ Behavior. International Journal of Hospitality & Tourism Administration, 2022. 23(6): p. 1145-1173.
39. Putri, A. and Z. Q, The Effect Of Green Organizational Culture And Green Reward On Organizational Citizenship Behavior With Organizational Commitment As Intervening Variables. Devotion : Journal of Community Service, 2022. 3: p. 298-312.
40. Zhang, Y., et al., Antecedents and outcomes of authentic leadership across culture: A meta-analytic review. Asia Pacific Journal of Management, 2022. 39(4): p. 1399-1435.
41. Zoogah, D.B., High-performance organizing, environmental management, and organizational performance: An evolutionary economics perspective. Human Resource Management, 2018. 57(1): p. 159-175.
42. Luu, T.T., Integrating green strategy and green human resource practices to trigger individual and organizational green performance: the role of environmentally-specific servant leadership. Journal of Sustainable Tourism, 2020. 28(8): p. 1193-1222.
43. Iqbal, Q., et al., A moderated-mediation analysis of psychological empowerment: Sustainable leadership and sustainable performance. Journal of Cleaner Production, 2020. 262: p. 121429.
44. Katz, I., et al., Employee Green Behavior: A Meta-Analysis. Corporate Social Responsibility and Environmental Management, 2022.
45. Chen, J. and A. Zhang, Exploring How and When Environmental Corporate Social Responsibility Impacts Employees’ Green Innovative Work Behavior: The Mediating Role of Creative Self-Efficacy and Environmental Commitment. Sustainability, 2024. 16(1): p. 234.
46. Zhang, W., et al., How Environmental Knowledge Management Promotes Employee Green Behavior: An Empirical Study. International Journal of Environmental Research and Public Health, 2021. 18(9): p. 4738.
47. Tian, H. and A. Wang, Sustainable Leadership, Knowledge Sharing, and Frugal Innovation: The Moderating Role of Organizational Innovation Climate. Sage Open, 2023. 13(4): p. 21582440231200946.
48. Palma Serrano, M., A. Picón Berjoyo, and A. Calvo de Mora Schmidt, Business and sustainable development goals (SDGs): a bibliometric analysis [Dataset]. 2022.
49. Peattie, K., Towards Sustainability: The Third Age of Green Marketing. The Marketing Review, 2001. 2: p. 129-146.
50. Luo, X. and C.B. Bhattacharya, Corporate Social Responsibility, Customer Satisfaction, and Market Value. Journal of Marketing, 2006. 70(4): p. 1-18.
51. Gao, Y., D. Zhang, and Y. Huo, Corporate social responsibility and work engagement: testing a moderated mediation model. Journal of Business and Psychology, 2018. 33(5): p. 661-673.
52. Serrano Archimi, C., et al., How Perceived Corporate Social Responsibility Affects Employee Cynicism: The Mediating Role of Organizational Trust. Journal of Business Ethics, 2018. 151(4): p. 907-921.
53. Singh, S.K., et al., Top management knowledge value, knowledge sharing practices, open innovation and organizational performance. Journal of Business Research, 2021. 128: p. 788-798.
54. Puspitasari, J., et al., Teacher Performance in the 21st Century: Examining the Roles of Leadership, Self-Efficacy, Compensation, and Job Satisfaction. Journal of Ecohumanism, 2024. 3(7): p. 3719-3747.
55. Wu, H., et al., Fostering Urban Inclusive Green Growth: Does Corporate Social Responsibility (CSR) Matter? Journal of Business Ethics, 2024. 189(4): p. 677-698.
56. Morrison, E.W., Newcomer Information Seeking: Exploring Types, Modes, Sources, and Outcomes. Academy of Management Journal, 1993. 36(3): p. 557-589.
57. McCann, J.T. and R.A. Holt, Servant and sustainable leadership: an analysis in the manufacturing environment. International Journal of Management Practice, 2010. 4(2): p. 134-148.
58. Temminck, E., K. Mearns, and L. Fruhen, Motivating Employees towards Sustainable Behaviour. Business Strategy and the Environment, 2015. 24(6): p. 402-412.
59. Turker, D., Measuring Corporate Social Responsibility: A Scale Development Study. Journal of Business Ethics, 2009. 85(4): p. 411-427.
60. Wu, W., et al., Perceived Environmental Corporate Social Responsibility and Employees’ Innovative Behavior: A Stimulus–Organism–Response Perspective. Frontiers in Psychology, 2022. 12.
61. Hair, J.F., et al., Multivariate Data Analysis. New Jersey: PrenticeHall. 2011, Inc.
62. Kock, N., WarpPLS user manual: Version 6.0. ScriptWarp Systems: Laredo, TX, USA, 2017. 141: p. 47-60.
63. Preacher, K.J. and A.F. Hayes, Asymptotic and resampling strategies for assessing and comparing indirect effects in multiple mediator models. Behavior Research Methods, 2008. 40(3): p. 879-891.
64. Ahuja, J., M. Yadav, and R.P. Sergio, Green leadership and pro-environmental behaviour: a moderated mediation model with rewards, self-efficacy and training. International Journal of Ethics and Systems, 2023. 39(2): p. 481-501.
65. Ren, S., K. Jiang, and G. Tang, Leveraging green HRM for firm performance: The joint effects of CEO environmental belief and external pollution severity and the mediating role of employee environmental commitment. Human Resource Management, 2022. 61(1): p. 75-90.
66. Udin, U., Transformational leadership and organizational learning culture in the health sector: The mediating and moderating role of intrinsic work motivation. WORK, 2023. 77(4): p. 1125-1134.
67. Murray, W.C. and M.R. Holmes, Impacts of Employee Empowerment and Organizational Commitment on Workforce Sustainability. Sustainability, 2021. 13(6): p. 3163.
68. Wong, C.W.Y., C.Y. Wong, and S. Boon-itt, Environmental management systems, practices and outcomes: Differences in resource allocation between small and large firms. International Journal of Production Economics, 2020. 228: p. 107734.
69. Amjad, F., et al., Effect of green human resource management practices on organizational sustainability: the mediating role of environmental and employee performance. Environmental Science and Pollution Research, 2021. 28(22): p. 28191-28206.
70. Suriyankietkaew, S., K. Krittayaruangroj, and N. Iamsawan, Sustainable Leadership Practices and Competencies of SMEs for Sustainability and Resilience: A Community-Based Social Enterprise Study. Sustainability, 2022. 14(10): p. 5762.
71. Bilderback, S., Integrating training for organizational sustainability: the application of Sustainable Development Goals globally. European Journal of Training and Development, 2024. 48(7/8): p. 730-748.
72. Molnár, E., et al., The Interplay between Corporate Social Responsibility at Employee Level, Ethical Leadership, Quality of Work Life and Employee Pro-Environmental Behavior: The Case of Healthcare Organizations. International Journal of Environmental Research and Public Health, 2021. 18(9): p. 4521.
73. Sabokro, M., M.M. Masud, and A. Kayedian, The effect of green human resources management on corporate social responsibility, green psychological climate and employees’ green behavior. Journal of Cleaner Production, 2021. 313: p. 127963.
74. Shah, S.H.A., et al., Perceived corporate social responsibility and pro-environmental behaviors: The role of organizational identification and coworker pro-environmental advocacy. Corporate Social Responsibility and Environmental Management, 2021. 28(1): p. 366-377.
75. Diaz-Iglesias, S., et al., Theoretical framework for sustainability, corporate social responsibility and change management. J. Sustain. Sci. Manag, 2021. 16: p. 315-332.
76. Rehman, N., et al., The Psychology of Resistance to Change: The Antidotal Effect of Organizational Justice, Support and Leader-Member Exchange. Frontiers in Psychology, 2021. 12.
77. Bass, B.M. and R.E. Riggio, Transformational leadership. 2006: Psychology press.
78. Korejan, M.M. and H. Shahbazi, An analysis of the transformational leadership theory. Journal of fundamental and applied sciences, 2016. 8(3): p. 452-461.
79. Brown, M.E. and L.K. Treviño, Ethical leadership: A review and future directions. The Leadership Quarterly, 2006. 17(6): p. 595-616.
80. Ahmad, I., Y. Gao, and S.M. Hali, A review of ethical leadership and other ethics-related leadership theories. European Scientific Journal, 2017. 13(29): p. 10-23.
81. Kantabutra, S. and G. Avery, Sustainable leadership: honeybee practices at a leading Asian industrial conglomerate. Asia-Pacific Journal of Business Administration, 2013. 5(1): p. 36-56.
82. Farrukh, M., et al., Fostering employee's pro-environmental behavior through green transformational leadership, green human resource management and environmental knowledge. Technological Forecasting and Social Change, 2022. 179: p. 121643.
83. Ren, Q., W. Li, and C. Mavros, Transformational Leadership and Sustainable Practices: How Leadership Style Shapes Employee Pro-Environmental Behavior. Sustainability, 2024. 16(15): p. 6499.
84. Al-Romeedy, B.S., M.F. El-bardan, and H.E. Badwy, How is employee performance affected by employer branding in tourism businesses? Mediation analysis. Journal of Hospitality and Tourism Insights, 2024. ahead-of-print(ahead-of-print).
DOI: https://doi.org/10.59429/esp.v9i11.3251
(3 Abstract Views, 0 PDF Downloads)
Refbacks
- There are currently no refbacks.
Copyright (c) 2024 Wagih M. E. Salama, Hazem Ahmed Khairy, Hanan Eid Badwy, Rasha Ahmad Almaaitah, Shaimaa Abokhanger Mohammed, Hassan Hassan Kamel AbdElhay Elsokkary
This work is licensed under a Creative Commons Attribution 4.0 International License.