PDF

Published

2025-02-06

Issue

Vol. 10 No. 1 (2025): Published

Section

Research Articles

License

The journal adopts the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0), which means that anyone can reuse and redistribute the materials for non-commercial purposes as long as you follow the license terms and the original source is properly cited.

Author(s) shall retain the copyright of their work and grant the Journal/Publisher rights for the first publication with the work concurrently licensed since 2023 Vol.8 No.2.

Under this license, author(s) will allow third parties to download, reuse, reprint, modify, distribute and/or copy the content under the condition that the authors are given credit. No permission is required from the authors or the publisher.

This broad license intends to facilitate free access, as well as the unrestricted use of original works of all types. This ensures that the published work is freely and openly available in perpetuity.

By providing open access, the following benefits are brought about:

  • Higher Visibility, Availability and Citations-free and unlimited accessibility of the publication over the internet without any restrictions increases citation of the article.
  • Ease of search-publications are easily searchable in search engines and indexing databases.
  • Rapid Publication – accepted papers are immediately published online.
  • Available for free download immediately after publication at https://esp.as-pub.com/index.php/ESP

 

Copyright Statement

1.The authors certify that the submitted manuscripts are original works, do not infringe the rights of others, are free from academic misconduct and confidentiality issues, and that there are no disputes over the authorship scheme of the collaborative articles. In case of infringement, academic misconduct and confidentiality issues, as well as disputes over the authorship scheme, all responsibilities will be borne by the authors.

2. The author agrees to grant the Editorial Office of Environment and Social Psychology a licence to use the reproduction right, distribution right, information network dissemination right, performance right, translation right, and compilation right of the submitted manuscript, including the work as a whole, as well as the diagrams, tables, abstracts, and any other parts that can be extracted from the work and used in accordance with the characteristics of the journal. The Editorial Board of Environment and Social Psychology has the right to use and sub-licence the above mentioned works for wide dissemination in print, electronic and online versions, and, in accordance with the characteristics of the periodical, for the period of legal protection of the property right of the copyright in the work, and for the territorial scope of the work throughout the world.

3. The authors are entitled to the copyright of their works under the relevant laws of Singapore, provided that they do not exercise their rights in a manner prejudicial to the interests of the Journal.

About Licence

Environment and Social Psychology is an open access journal and all published work is available under the Creative Commons Licence, Authors shall retain copyright of their work and grant the journal/publisher the right of first publication, and their work shall be licensed under the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).

Under this licence, the author grants permission to third parties to download, reuse, reprint, modify, distribute and/or copy the content with attribution to the author. No permission from the author or publisher is required.

This broad licence is intended to facilitate free access to and unrestricted use of original works of all kinds. This ensures that published works remain free and accessible in perpetuity. Submitted manuscripts, once accepted, are immediately available to the public and permanently accessible free of charge on the journal’s official website (https://esp.as-pub.com/index.php/ESP). Allowing users to read, download, copy, print, search for or link to the full text of the article, or use it for other legal purposes. However, the use of the work must retain the author's signature, be limited to non-commercial purposes, and not be interpretative.

Click to download <Agreement on the Licence for the Use of Copyright on Environmental and Social Psychology>.

How to Cite

Ismaeil, E. M. H., Alshamayleh, H. Z., & E. Sobaih, A. E. (2025). Effective communication management for mitigating potential risk in construction projects. Environment and Social Psychology, 10(1). https://doi.org/10.59429/esp.v10i1.3282

Effective communication management for mitigating potential risk in construction projects

Esam M. H. Ismaeil

Civil and Environmental Department, College of Engineering, King Faisal University, Al-Ahsa, 31982, Saudi Arabia

Hareth Z. Alshamayleh

Faculty of Business Studies, Arab Open University, Riyadh 11681, Saudi Arabia

Abu Elnasr E. Sobaih

Management Department, College of Business Administration, King Faisal University, Al-Ahsa, 31982, Saudi Arabia


DOI: https://doi.org/10.59429/esp.v10i1.3282


Keywords: communication process, construction management, effective communication, risk management, stakeholders

Abstract

Enhancing the quality of communication processes among all construction project stakeholders is an increasing concern among scholars and practitioners since it has substantial impact on the success of construction projects. Therefore, managing all potential risks arising from construction project communication processes is vital to construction project management success. This research addresses and analyzes potential risks in communication management processes. It also suggests an appropriate approach for dealing with such potential risks. The study methodology builds on a questionnaire survey conducted among 40 organizations working inside construction projects within the campus of King Faisal University (KFU), Saudi Arabia. The results achieved a comprehensive register of all potential risks related to communication management processes derived from statistical analysis. A flowchart was conducted to facilitate successful communication processes and reduce risks associated with communication. The results presented novel guidelines that could be widely applied in different construction project environments to improve the communication management processes and reduce associated risk.

References

[1]. Yap, Jeffrey Boon Hui, et al. Rework causation that undermines safety performance during production in construction. Journal of Construction Engineering and Management, 2020, 146.9: Article number: 04020106

[2]. Affare, M. A. W. "An assessment of project communication management on construction projects in Ghana." Unpublished Master's thesis. Kwame Nkrumah University of Science and Technology, 2012.

[3]. Lu, Ping; Yuan, Shimei; Wu, Jianlin. The interaction effect between intra-organizational and inter-organizational control on the project performance of new product development in open innovation. International Journal of Project Management, 2017, 35.8: 1627-1638.

[4]. Radziszewska-Zielina, E., Śladowski, G., Kania, E., Sroka, B., & Szewczyk, B. Managing information flow in self-organizing networks of communication between construction project participants. Archives of Civil Engineering, 2019, 133-148.‏.‏.‏

[5]. Cartlidge, Duncan. Construction project manager's pocketbook. Routledge, New York, NY10017, ISBN: 978-0-415-73239-0 (pbk), 2015.‏

[6]. Prebanić, K. R., & Vukomanović, M. (). Realizing the need for digital transformation of stakeholder management: A systematic review in the construction industry. Sustainability, 2021, 13(22), 12690.‏‏

[7]. Kamalirad, Shirin, et al. Assessment of construction projects' impact on internal communication of primary stakeholders in complex projects. In: Proceedings for the 6th CSCE International Construction Specialty Conference. 2017. p. 074-01.‏

[8]. Lu, Y., Li, Y., Skibniewski, M., Wu, Z., Wang, R., & Le, Y. (2015). Information and communication technology applications in architecture, engineering, and construction organizations: A 15-year review. Journal of Management in Engineering, 31(1), A4014010.‏

[9]. Gamage, A. N. K. K. Importance of effective communication to minimize disputes in construction projects. Sch J Eng Tech, 2022, 7, 128-140.‏.‏

[10]. Leyton, J. Communication in organizations. Annual Review of Organizational Psychology and Organizational Behavior, 2017, 4, 501-526.‏

[11]. Mao, Peng, et al. A field theory-based model for identifying the effect of organizational structure on the formation of organizational culture in construction projects. KSCE journal of civil engineering, 2017, 21.1: 45-53.‏

[12]. Gordon, Gus. Communication, vision, and mission. In: Leadership through Trust. Palgrave Macmillan, Cham, 2017. p. 63-69.‏

[13]. Ceric, Anita. Minimizing communication risk in construction: a Delphi study of the key role of project managers. Journal of civil engineering and management, 2014, 20.6: 829-838.‏

[14]. Harstad, Erle, et al. How tablets can improve communication in construction projects. In: Proc. of the 23rd Ann. Conf. of the Int’l Group for Lean Construction. 2015. p. 391-401.‏

[15]. Dubas, Sebastian; Pasławski, Jerzy. The concept of improving communication in BIM during the transfer to operation phase on the Polish market. Procedia Engineering, 2017, 208: 14-19.‏

[16]. Rajaratnam, D., Weerasinghe, D. M. L. P., Abeynayake, M., Perera, B. A. K. S., & Ochoa, J. J. Potential use of Augmented Reality in pre-contract design communication in construction projects. Intelligent Buildings International, 2022, 14(6), 661-678.

[17]. Gamil, Yaser, and Ismail Abdul Rahman. "Identification of causes and effects of poor communication in the construction industry: A theoretical review." Emerging Science Journal, 2017, 1.4: 239-247.‏

[18]. Balakhonskaya, L. V., Zhuravleva, N. N., Gladchenko, I. A., & Beresneva, I. V. Political mythologization in a digital environment as a communicative strategy of candidate image formation during the election period. In 2018 IEEE Communication Strategies in Digital Society Workshop, 2018, (ComSDS) (pp. 7-11). IEEE

[19]. Forcada Matheu, Núria, et al. Communication key performance indicators for selecting construction project bidders. Journal of Management in Engineering, 2017, 33.6: 1-8.

[20]. Pieket Weeserik, Bram; Spruit, Marco. Improving operational risk management using business performance management technologies. Sustainability, 2018, 10.3: 640.‏

[21]. Araz, O. M., Choi, T. M., Olson, D. L., & Salman, F. S. Role of analytics for operational risk management in the era of big data. Decision Sciences, 2020, 51(6), 1320-1346.‏

[22]. Safapour, E., Kermanshachi, S., Kamalirad, S., & Tran, D. Identifying effective project-based communication indicators within primary and secondary stakeholders in construction projects. Journal of Legal Affairs and Dispute Resolution in Engineering and Construction, 2019, 11(4), 04519028.‏

[23]. Kereri, J. O., & Harper, C. M. Social networks and construction teams: Literature review. Journal of Construction Engineering and Management, 2019, 145(4), 03119001.

[24]. Cheng, Eddie Wl, et al. Network communication in the construction industry. Corporate Communications: An International Journal, 2001, 6.2: 61-70.‏

[25]. Trach, R., & Bushuyev, S. Analysis of communication network of construction project participants. Scientific Review Engineering and Environmental Sciences, 2020, (SREES), 29(3), 388-396.‏.

[26]. Eisenberg, J., Post, C., & DiTomaso, N. Team dispersion and performance: The role of team communication and transformational leadership. Small Group Research, 2019, 50(3), 348-380.‏.

[27]. Subbarao, A. Enterprise Resource Planning Critical Success Factors in Small Medium-Sized Enterprise. Journal of System and Management Sciences, 2022, 12(6), 81-96.‏

[28]. Abbas, A., Choi, M., Seo, J., Cha, S. H., & Li, H.. Effectiveness of immersive virtual reality-based communication for construction projects. KSCE journal of civil engineering, 2019, 23(12), 4972-4983.‏.

[29]. Jansen, E., & Söbke, H. Communication skills in construction projects and promoting them through multiplayer online games. In Joint International Conference on Serious Games, Cham: Springer International Publishing, 2022, pp. 169-181..‏.

[30]. Safikhani, S., Keller, S., Schweiger, G., & Pirker, J. Immersive virtual reality for extending the potential of building information modeling in architecture, engineering, and construction sector: Systematic review. International Journal of Digital Earth, 2022, 15(1), 503-526.‏

[31]. Jiang, Rui, et al. A SWOT analysis for promoting off-site construction under the backdrop of China’s new urbanisation. Journal of Cleaner Production, 2018, 173: 225-234.‏

[32]. El-Saboni, M.; Aouad, Ghassan; Sabouni, A. Electronic communication systems effects on the success of construction projects in United Arab Emirates. Advanced Engineering Informatics, 2009, 23.1: 130-138.‏.

[33]. Johari, S., & Jha, K. N. Exploring the relationship between construction workers’ communication skills and their productivity. Journal of Management in Engineering, 2021, 37(3), 04021009.‏

[34]. Canary, Heather. Constructing policy knowledge: Contradictions, communication, and knowledge frames. Communication monographs, 2010, 77.2: 181-206.‏

[35]. Wu, Guangdong, et al. Investigating the relationship between communication-conflict interaction and project success among construction project teams. International Journal of Project Management, 2017, 35.8: 1466-1482.‏]

[36]. Khoury, Karen Boujaoudeh. Effective communication processes for building design, construction, and management. Buildings, 2019, 9.5: 112.‏

[37]. Dai, F., Olorunfemi, A., Peng, W., Cao, D., & Luo, X. Can mixed reality enhance safety communication on construction sites? An industry perspective. Safety Science, 2021, 133, 105009.‏.‏

[38]. Hoezen, M. E. L.; Reymen, I. M. M. J.; Dewulf, G. P. M. R. The problem of communication in construction. In: CIB W96 Adaptable Conference, University of Twente), 2006.‏

[39]. Ingle, Prachi Vinod; Mahesh, Gangadhar; Deepak, M. D. Identifying the performance areas affecting the project performance for Indian construction projects. Journal of Engineering, Design and Technology, 2020.‏

[40]. Iso, I., et al. Risk management–Principles and guidelines. International Organization for Standardization, Geneva, Switzerland, 2009.‏

[41]. Uvarova, Svetlana, et al. Implementation of innovative strategy in underground construction as a basis for sustainable economic development of a construction enterprise. Procedia engineering, 2016, 165: 1317-1322.‏

[42]. Faulk, Lewis, et al. Network connections and competitively awarded funding: The impacts of board network structures and status interlocks on nonprofit organizations' foundation grant acquisition. Public Management Review, 2016, 18.10: 1425-1455.‏

[43]. Sargentis, G.-Fivos, et al. Evolution of clustering quantified by a stochastic method—case studies on natural and human social structures. Sustainability, 2020, 12.19: 7972.‏

[44]. Rahman, AG Abdel, et al. Stress among medical Saudi students at college of medicine, King Faisal University. Journal of Preventive Medicine and Hygiene, 2013, 54.4: 195.‏

[45]. Khanyile, Nokulunga SM; Musonda, Innocent; Agumba, Justus Ngala. Evaluating the relationship between communication management practices and project outcomes: a case study of Eswatini (Swaziland) construction industry. Construction Economics and Building, 2019, 19.2: 197-219.‏

[46]. O'shea, Debra; Fischer-Cartlidge, Erica. Building evidence-based practice competency through interactive workshops. Clinical Nurse Specialist, 2020, 34.5: 217-221.‏

[47]. Dinis, Fábio Matoseiro, et al. Improving project communication in the architecture, engineering and construction industry: Coupling virtual reality and laser scanning. Journal of Building Engineering, 2020, 30: 101287.‏

[48]. Afidegnon, K. Success Factors for Power Project Development Businesses in Sub-Saharan Africa (Doctoral dissertation, Walden University), 2019.

[49]. Rezvani, Azadeh; Barrett, Rowena; Khosravi, Pouria. Investigating the relationships among team emotional intelligence, trust, conflict and team performance. Team Performance Management: An International Journal, 2018.‏

[50]. Ding, Z.; Ng, F.; Cai, Q. Personal constructs affecting interpersonal trust and willingness to share knowledge between architects in project design teams. Constr. Manag. Econ. 2007, 25, 937–950.

[51]. Butt, A.; Naaranoja, M.; Savolainen, J. Project change stakeholder communication. Int. J. Proj. Manag. 2016, 34, 1579–1595.

[52]. Lee, N., & Kim, Y. (2018). A conceptual framework for effective communication in construction management: Information processing and visual communication. In Construction Research Congress 2018 (pp. 531-541).‏

[53]. Malik, Summaira, et al. Exploring the relationship between communication and success of construction projects: The mediating role of conflict. Sustainability, 2021, 13.8: 4513.‏

[54]. Zwikael, O., Salmona, M., Meredith, J., & Zarghami, S. A. (). Enhancing project stakeholder communication under insufficient knowledge of project management concepts. Engineering, Construction and Architectural Management, 2022.

[55]. Senaratne, S.; Ruwanpura, M. Communication in construction: A management perspective through case studies in Sri Lanka. Arch. Eng. Des. Manag. 2015, 12, 1–16.

[56]. Hu, N.; Chen, Z.; Gu, J.; Huang, S.; Liu, H. Conflict and creativity in inter-organizational teams. Int. J. Confl. Manag. 2017, 28, 74–102.

[57]. Wu, G.; Zhao, X.; Zuo, J. Relationship between Project's Added Value and the Trust–Conflict Interaction among Project Teams. J. Manag. Eng. 2017, 33, 04017011.

[58]. Aven, Terje. Risk assessment and risk management: Review of recent advances on their foundation. European Journal of Operational Research, 2016, 253.1: 1-13.‏

[59]. Renault, Berenger Y.; Agumba, Justus N. Risk management in the construction industry: A new literature review. In: MATEC web of conferences. EDP Sciences, 2016. p. 00008.‏

[60]. Bahamid, R. A.; DOH, S. I. A review of risk management process in construction projects of developing countries. In: IOP Conference Series: Materials Science and Engineering. IOP Publishing, 2017. p. 012042.‏

[61]. Smith, Nigel J.; Merna, Tony; Jobling, Paul. Managing risk in construction projects. John Wiley & Sons, 2014.‏

[62]. Devi, V. Rathna. A study on risk analysis in construction project. International Research Journal of Engineering and Technology, 2018, 5.5: 4317-4321.‏

[63]. EL-SAYEGH, Sameh Monir. Risk assessment and allocation in the UAE construction industry. International journal of project management, 2008, 26.4: 431-438.‏

[64]. Zou, Yang; Kiviniemi, Arto; JONES, Stephen W. Developing a tailored RBS linking to BIM for risk management of bridge projects. Engineering, Construction and Architectural Management, 2016.‏

[65]. Bourne, Lynda. Making Projects Work: effective stakeholder and communication management. CRC press, 2015.‏

[66]. Coombs, W. Timothy. Ongoing crisis communication: Planning, managing, and responding. Sage Publications, 2021.‏

[67]. Rehacek, Petr. Risk management standards for project management. International Journal of Advanced and Applied Sciences, 2017, 4.6: 1-13.‏

[68]. Olanrewaju, AbdulLateef; TAN, Seong Yeow; KWAN, Lee Foo. Roles of communication on performance of the construction sector. Procedia engineering, 2017, 196: 763-770.‏

[69]. Kania, E., Radziszewska-Zielina, E., & Śladowski, G. (). Communication and information flow in polish construction projects. Sustainability, 2020, 12(21), 9182

[70]. Pham, H., & Kim, S. Y. The effects of sustainable practices and managers’ leadership competences on sustainability performance of construction firms. Sustainable Production and Consumption, 2019, 20, 1-14.‏.‏



21 Woodlands Close #02-10 Primz Bizhub Singapore 737854

Email:editorial_office@as-pub.com