ESP-3440

Published

2025-02-25

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Vol. 10 No. 2 (2025): Publishing

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Research Articles

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Copyright (c) 2025 Renjun Cao, Norliana Binti Hashim, Saiful Nujaimi Abdul Rahman

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How to Cite

Cao, R., Binti Hashim, N., & Abdul Rahman, S. N. (2025). From system quality to behavioral responses: A review of influences on the usage of sports applications. Environment and Social Psychology, 10(2). https://doi.org/10.59429/esp.v10i2.3440

From system quality to behavioral responses: A review of influences on the usage of sports applications

Renjun Cao

Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, 43000, Malaysia

Norliana Binti Hashim

Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, 43000, Malaysia

Saiful Nujaimi Abdul Rahman

Faculty of Modern Languages and Communication, Universiti Putra Malaysia, Serdang, 43000, Malaysia


DOI: https://doi.org/10.59429/esp.v10i2.3440


Abstract

In contemporary society, audiences increasingly rely on sports platforms for live event streaming, match schedules, and purchasing sports merchandise and services. Fierce competition exists among digital platforms for broadcasting rights to prestigious events like the Olympics. Beyond live transmission, these platforms serve as comprehensive sports hubs, curating diverse content. By developing engaging offerings, they foster user loyalty and repeated engagement. As integrated ecosystems of information services, their content quality directly impacts user satisfaction and platform credibility. There is a lack of systematic integration to gain insight into why information quality improves user feedback, as well as a lack of theoretical integration of current research. The aim of this study was to describe, synthesize and elucidate the findings of published research on individuals' intentions to use sport information systems by conducting an empirical study of their intentions to persist with sport information systems. Considering the exponential growth in the number of studies on persistence intentions, this study adopted bibliometric analysis to analyse the trends. This paper will discuss the distribution of literature, quantitative relationships, research structure, and trends in specific areas based on the empirical findings.

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