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2025-02-23
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Copyright (c) 2025 Loknath Sen, Dr. Arya Kumar, Dr. Saroj Kanta Biswal, Mohammad Salameh Almahairah, Dr. Ashutosh Kumar Mishra, Dr. D. Deepa, Dr. Anuj Kumar

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How to Cite
The impact of organizational culture and total quality management on the organizational performance of healthcare service sector organizations: An empirical study
Loknath Sen
Institute of Business & Computer Studies (IBCS), Siksha ‘O’ Anusandhan, Deemed to be University, Bhubaneswar, Odisha, 751030, India
Dr. Arya Kumar
KIIT School of Social, Finance and Human Sciences, Kalinga Institute of Industrial Technology, Deemed to be University, Bhubaneswar, Odisha, 751030, India
Dr. Saroj Kanta Biswal
Institute of Business & Computer Studies (IBCS), Siksha ‘O’ Anusandhan, Deemed to be University, Bhubaneswar, Odisha, 751030, India
Mohammad Salameh Almahairah
Management information system department, Isra University, Amman, Jordan, PO Box 33 and 22 Isra University Office 1162
Dr. Ashutosh Kumar Mishra
Department of MBA, SRM Business School, Lucknow, 227202, India
Dr. D. Deepa
Sri Ramakrishna College of Arts & Science, Coimbatore, Tamil Nadu, 641020, India
Dr. Anuj Kumar
Faculty of Management Studies, Marwadi University Research Centre, Marwadi University, Rajkot , Gujarat, 360003, India
DOI: https://doi.org/10.59429/esp.v10i2.3451
Abstract
The primary aim of this research was to discern and substantiate the impact of the application of Organizational Culture (OC) and Total Quality Management (TQM) on the overall Organizational Performance (OP) of Healthcare service sector organizations that are operational in the region of Odisha. This study's data analysis technique used for elucidation was multiple linear regression analysis. This study explicated the various theoretically implied aspects of Organizational Culture (OC) and Total Quality Management (TQM); and explores its causality on the overall performance of the healthcare service sector organizations operational in Odisha's various districts. The data used for this study was obtained from secondary sources. As found from the results of this study, there was a positive influential relationship between the application of OC and TC on the overall Organizational Performance, which gave people associated with healthcare service sector organizations the required practical knowledge and showcased the importance of the cause and effect relationship of administering OC & TQM on the OP as well as what are the possible outcomes of it. The constructs and ideologies of Total Quality Management and Organizational Culture proved to be positive, influential components in enhancing Organizational Performance.
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