Login Register

Environment and Social Psychology

  • Home
  • About the Journal
    • Focus and Scope
    • Peer Review Process
    • Open Access Policy
    • Publishing Ethics
    • Erratum & Withdrawal Policies
    • Copyright & Licence
    • Indexing & Archiving
    • Article Processing Charges (APC) Payment
    • Publisher
    • Contact
  • Article
    • Current
    • Archives
  • Submissions
  • Editorial Team
  • Announcements
  • Special Issues
Apply for Editorial Board Submit an Article

editor-in-chief

Editor-in-Chief

Prof. Dr. Paola Magnano
Kore University of Enna
Italy

Prof. Dr. Gabriela Topa
Social and organizational Psychology, Universidad Nacional de Educacion a Distancia
Spain

indexing-and-archiving

Indexing & Archiving

issn

ISSN

ISSN: 2424-8975 (Online)

ISSN: 2424-7979 (Print)

apc

Article Processing Charges (APCs)

US$1700

frequency

Publication Frequency

Monthly since 2024

Most Viewed

  • The Role of Social Support and Environment: The Mediating Effect of College Students’ Psychology and Behavior
    9033
  • The sustainable practice of education fairness in China: The influence of college students’ perceptions of senior teachers' support on students’ well-being
    8135
  • The Balance Between Resource Development And Environmental Protection Is “Social Contracting”: The Case Of LAPSSET Project In Kenya
    7949
  • Analyzing impacts of campus journalism on student’s grammar consciousness and confidence in writing engagements
    7458
  • A trip down memory lane: Sustaining collective memory through old shophouses in Jalan Mendaling Kajang, Selangor
    6032

Keywords

Home > Archives > Vol. 10 No. 2 (2025): Published > Research Articles
ESP-3451

Published

2025-02-23

Issue

Vol. 10 No. 2 (2025): Published

Section

Research Articles

License

Copyright (c) 2025 Loknath Sen, Dr. Arya Kumar, Dr. Saroj Kanta Biswal, Mohammad Salameh Almahairah, Dr. Ashutosh Kumar Mishra, Dr. D. Deepa, Dr. Anuj Kumar

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

The journal adopts the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0), which means that anyone can reuse and redistribute the materials for non-commercial purposes as long as you follow the license terms and the original source is properly cited.

Author(s) shall retain the copyright of their work and grant the Journal/Publisher rights for the first publication with the work concurrently licensed since 2023 Vol.8 No.2.

Under this license, author(s) will allow third parties to download, reuse, reprint, modify, distribute and/or copy the content under the condition that the authors are given credit. No permission is required from the authors or the publisher.

This broad license intends to facilitate free access, as well as the unrestricted use of original works of all types. This ensures that the published work is freely and openly available in perpetuity.

By providing open access, the following benefits are brought about:

  • Higher Visibility, Availability and Citations-free and unlimited accessibility of the publication over the internet without any restrictions increases citation of the article.
  • Ease of search-publications are easily searchable in search engines and indexing databases.
  • Rapid Publication – accepted papers are immediately published online.
  • Available for free download immediately after publication at https://esp.as-pub.com/index.php/ESP

 

Copyright Statement

1.The authors certify that the submitted manuscripts are original works, do not infringe the rights of others, are free from academic misconduct and confidentiality issues, and that there are no disputes over the authorship scheme of the collaborative articles. In case of infringement, academic misconduct and confidentiality issues, as well as disputes over the authorship scheme, all responsibilities will be borne by the authors.

2. The author agrees to grant the Editorial Office of Environment and Social Psychology a licence to use the reproduction right, distribution right, information network dissemination right, performance right, translation right, and compilation right of the submitted manuscript, including the work as a whole, as well as the diagrams, tables, abstracts, and any other parts that can be extracted from the work and used in accordance with the characteristics of the journal. The Editorial Board of Environment and Social Psychology has the right to use and sub-licence the above mentioned works for wide dissemination in print, electronic and online versions, and, in accordance with the characteristics of the periodical, for the period of legal protection of the property right of the copyright in the work, and for the territorial scope of the work throughout the world.

3. The authors are entitled to the copyright of their works under the relevant laws of Singapore, provided that they do not exercise their rights in a manner prejudicial to the interests of the Journal.

About Licence

Environment and Social Psychology is an open access journal and all published work is available under the Creative Commons Licence, Authors shall retain copyright of their work and grant the journal/publisher the right of first publication, and their work shall be licensed under the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).

Under this licence, the author grants permission to third parties to download, reuse, reprint, modify, distribute and/or copy the content with attribution to the author. No permission from the author or publisher is required.

This broad licence is intended to facilitate free access to and unrestricted use of original works of all kinds. This ensures that published works remain free and accessible in perpetuity. Submitted manuscripts, once accepted, are immediately available to the public and permanently accessible free of charge on the journal’s official website (https://esp.as-pub.com/index.php/ESP). Allowing users to read, download, copy, print, search for or link to the full text of the article, or use it for other legal purposes. However, the use of the work must retain the author's signature, be limited to non-commercial purposes, and not be interpretative.

Click to download <Agreement on the Licence for the Use of Copyright on Environmental and Social Psychology>.

How to Cite

Sen, L., Kumar, D. A., Kanta Biswal, D. S., Salameh Almahairah, M., Kumar Mishra, D. A., Dr. D. Deepa, & Kumar, D. A. (2025). The impact of organizational culture and total quality management on the organizational performance of healthcare service sector organizations: An empirical study. Environment and Social Psychology, 10(2). https://doi.org/10.59429/esp.v10i2.3451
  • ACM
  • ACS
  • APA
  • ABNT
  • Chicago
  • Harvard
  • IEEE
  • MLA
  • Turabian
  • Vancouver

  • Download Citation
  • Endnote/Zotero/Mendeley (RIS)
  • BibTeX

The impact of organizational culture and total quality management on the organizational performance of healthcare service sector organizations: An empirical study

Loknath Sen

Institute of Business & Computer Studies (IBCS), Siksha ‘O’ Anusandhan, Deemed to be University, Bhubaneswar, Odisha, 751030, India

Dr. Arya Kumar

KIIT School of Social, Finance and Human Sciences, Kalinga Institute of Industrial Technology, Deemed to be University, Bhubaneswar, Odisha, 751030, India

Dr. Saroj Kanta Biswal

Institute of Business & Computer Studies (IBCS), Siksha ‘O’ Anusandhan, Deemed to be University, Bhubaneswar, Odisha, 751030, India

Mohammad Salameh Almahairah

Management information system department, Isra University, Amman, Jordan, PO Box 33 and 22 Isra University Office 1162

Dr. Ashutosh Kumar Mishra

Department of MBA, SRM Business School, Lucknow, 227202, India

Dr. D. Deepa

Sri Ramakrishna College of Arts & Science, Coimbatore, Tamil Nadu, 641020, India

Dr. Anuj Kumar

Faculty of Management Studies, Marwadi University Research Centre, Marwadi University, Rajkot , Gujarat, 360003, India


DOI: https://doi.org/10.59429/esp.v10i2.3451



Abstract

The primary aim of this research was to discern and substantiate the impact of the application of Organizational Culture (OC) and Total Quality Management (TQM) on the overall Organizational Performance (OP) of Healthcare service sector organizations that are operational in the region of Odisha. This study's data analysis technique used for elucidation was multiple linear regression analysis. This study explicated the various theoretically implied aspects of Organizational Culture (OC) and Total Quality Management (TQM); and explores its causality on the overall performance of the healthcare service sector organizations operational in Odisha's various districts. The data used for this study was obtained from secondary sources. As found from the results of this study, there was a positive influential relationship between the application of OC and TC on the overall Organizational Performance, which gave people associated with healthcare service sector organizations the required practical knowledge and showcased the importance of the cause and effect relationship of administering OC & TQM on the OP as well as what are the possible outcomes of it. The constructs and ideologies of Total Quality Management and Organizational Culture proved to be positive, influential components in enhancing Organizational Performance.


References

[1]. 1.Brown, M. G., Brown, T. E., Hitchcock, D. E., & Willard, M. L. Why TQM fails and what to do about it. Irwin Professional Publishing; 1994.

[2]. 2.Michael O., Justina O., Olabode D. Child Labour and Protection: An Exploration of Vulnerable Children in Lagos State, Nigeria, Humanities and Social Sciences Letters. 2018; 6(4).doi:10.18488/journal.73.2018.64.171.179

[3]. 3.Crosby, P. B. Quality is free: The art of making quality certain, Signet Book; 1980. Vol. 2247

[4]. 4.Deming, W. E. Out of the Crisis, reissue. MIT Press; 2018.

[5]. 5.Cameron, K. S., & Quinn, R. E. Diagnosing and changing organizational culture: Based on the competing values framework. John Wiley & Sons; 2011.

[6]. 6.Al-Khalifa, K. N., &Aspinwall, E. M. Using the competing values framework to identify the ideal culture profile for TQM: a UK perspective. International Journal of Manufacturing technology and management. 2000;2(1-7), 1024-1040.doi: 10.1504/IJMTM.2000.001390

[7]. 7.Das, A., Paul, H., &Swierczek, F. W. Developing and validating total quality management (TQM) constructs in the context of Thailand's manufacturing industry. Benchmarking: an international journal. 2008; 15(1).doi: 10.1108/14635770810854344

[8]. 8.Aziz, R. A., & Morita, H. National culture, organisational culture, total quality management implementation, and performance: an empirical investigation. International Journal of Productivity and Quality Management.2016.;19(2), 139-159.doi: 10.1504/IJPQM.2016.078883

[9]. 9.Mokgari, M. T., &Pwaka, O. An Evaluation of Effectiveness of Oversight Committees: A Case of City of Johannesburg, Section 79 Committees. International Journal of Public Policy and Administration Research. 2018;5(2), 48-67.doi: 10.18488/journal.74.2018.52.48.67

[10]. 10.Jiménez-Jiménez, D., Martinez-Costa, M., Martínez-Lorente, A. R., &Rabeh, H. A. D. Total quality management performance in multinational companies: A learning perspective. The TQM Journal. 2015; 27(3).doi: 10.1108/TQM-01-2014-0002

[11]. 11.Aziz, R. Z. A. Total Quality Management: Cultural, Implementation, and Organizational Performance Aspects; 2015. doi: 10.18910/53936

[12]. 12.Perles, G. S. M. The ethical dimension of leadership in the programmes of total quality management. Journal of Business Ethics. 2002;39(1), pp. 59-66.doi:10.1023/A:1016327916711

[13]. 13.Saraph et al. An instrument for measuring the critical factors of quality management. Decision Sciences. 1989; 20(4).doi: 10.1111/j.1540-5915.1989.tb01421.x

[14]. 14.Parast, M. M., Adams, S. G., & Jones, E. C. Improving operational and business performance in the petroleum industry through quality management. International journal of quality & reliability management.2011; 28(4).doi: 10.1108/02656711111121825

[15]. 15.Murshed, M. International tourism demand in Bangladesh: An ARDL bounds test approach. Journal of Tourism Management Research.2018;5(1), pp.50-67.doi: 10.18488/journal.31.2018.51.50.67

[16]. 16.Sen L, Kumar A, Hota S, Biswal SK, Panda K. A profile view of healthcare service sector organizations through integration with organizational culture and subculture. Asia Pacific Journal of Health Management. 2022;17(2), pp.1-7. doi: 10.24083/apjhm.v17i2.1823

[17]. 17.Sen L, Kumar A, Biswal SK. An Inferential Response of Organizational Culture upon Human Capital Development: A Justification on the Healthcare Service Sector. Folia OeconomicaStetinensia. 2023; 23(1), pp. 208-27.doi: 10.2478/foli-2023-0011

[18]. 18.Morrow, P. C. The measurement of TQM principles and work‐related outcomes. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior. 1997; 18(4), pp. 363-376.

[19]. 19.Bhuiyan, N., &Baghel, A. An overview of continuous improvement: from the past to the present. Management decision. 2005; 43(5), pp. 761-771. doi: 10.1108/00251740510597761

[20]. 20.Bhutta, K. S., &Huq, F. Benchmarking–best practices: an integrated approach. Benchmarking: An International Journal. 1999; 6(3), pp. 254-268. doi: 10.1108/14635779910289261

[21]. 21.Smith, G. A., Ritter, D., &Tuggle III, W. P. Benchmarking: the fundamental questions. Marketing Management. 1994; 2(3), pp. 43-48.

[22]. 22.Haseeb, M., Hussain, H. I., Ślusarczyk, B., &Jermsittiparsert, K. Industry 4.0: A solution towards technology challenges of sustainable business performance. Social Sciences. 2019; 8(5), pp. 154. doi: 10.3390/socsci8050154

[23]. 23.Aquilani, B., Silvestri, C., Ruggieri, A., &Gatti, C. A systematic literature review on total quality management critical success factors and the identification of new avenues of research. The TQM Journal. 2017; 29(1), pp. 184-213. doi: 10.1108/TQM-01-2016-0003

[24]. 24.Zhang, Z. Developing a model of quality management methods and evaluating their effects on business performance. Total Quality Management. 2000; 11(1), pp. 129-137. doi: 10.1080/0954412007071

[25]. 25.Obodo, N. A. Content analysis of time management as a tool for corporate effectiveness. International Journal of Applied Economics, Finance and Accounting. 2018; 2(2), pp. 36-39.doi: 10.33094/8.2017.2018.22.36.39

[26]. 26.Sadeghian, Reza M. A Study of the Significance of Organizational Culture for the Successful Implementation and Operation of Total Quality Management (TQM): A Comparative Study between Iran and the UK [PhD Thesis]. University of Huddersfield; 2010.

[27]. 27.Terziovski, M., & Samson, D.A.The link between total quality management practice and organisational performance. International Journal of Quality & Reliability Management.1999; 16, pp. 226-237. doi: 10.1108/02656719910223728

[28]. 28.Salaheldin, S. I. Critical success factors for TQM implementation and their impact on performance of SMEs. International journal of productivity and performance management. 2009; 58(3), pp. 215-237. doi: 10.1108/17410400910938832

[29]. 29.Juran J.M., Gryna F.M. Quality Planning and Analysis, 3rd ed., New York: McGraw-Hill Inc.; 1993.



ISSN: 2424-8975
21 Woodlands Close #02-10, Primz Bizhub,Postal 737854, Singapore

Email:editorial_office@as-pub.com