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Published

2023-12-22

Issue

Vol. 9 No. 2 (2024)

Section

Research Articles

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How to Cite

Chin, S. T. S. (2023). Relationship between emotional intelligence and non verbal behaviour in enhancing workplace relationship. Environment and Social Psychology, 9(2). https://doi.org/10.54517/esp.v9i2.1999

Relationship between emotional intelligence and non verbal behaviour in enhancing workplace relationship

Susan Tee Suan Chin

Faculty of Business, Multimedia University


DOI: https://doi.org/10.54517/esp.v9i2.1999


Keywords: productivity, teamwork, harmonious

Abstract

The recent Covid 19 pandemic has disrupted the operations of many organisations around the world. Many employees had to change their work arrangements, by working at home. This was the work arrangement for about 1 and half years from 2020 until 2021. Towards the end of 2021 and beginning of 2022, many employees are happy to be able to resume their almost normal work arrangements. After working from remote places, the transition to return to normal would need some changes in habits and behaviour. The purpose of this paper is to examine the contribution of emotional intelligence and non verbal behaviour in enhancing the workplace relationship. A successful organisation has been chosen for this study. All of their executives took part in this analysis. The Genos emotional intelligence questionnaire has been used to collect the data from the respondents. From the analysis, it was found that both emotional intelligence and non verbal behaviour enhances the workplace relationship.

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