Relationship between emotional intelligence and non verbal behaviour in enhancing workplace relationship
Vol 9, Issue 2, 2024, Article identifier:
VIEWS - 290 (Abstract) 609 (PDF)
Abstract
The recent Covid 19 pandemic has disrupted the operations of many organisations around the world. Many employees had to change their work arrangements, by working at home. This was the work arrangement for about 1 and half years from 2020 until 2021. Towards the end of 2021 and beginning of 2022, many employees are happy to be able to resume their almost normal work arrangements. After working from remote places, the transition to return to normal would need some changes in habits and behaviour. The purpose of this paper is to examine the contribution of emotional intelligence and non verbal behaviour in enhancing the workplace relationship. A successful organisation has been chosen for this study. All of their executives took part in this analysis. The Genos emotional intelligence questionnaire has been used to collect the data from the respondents. From the analysis, it was found that both emotional intelligence and non verbal behaviour enhances the workplace relationship.
Keywords
Full Text:
PDFReferences
1. University of Texas. How Much of Communication Is Nonverbal? Available online: https://online.utpb.edu/about-us/articles/communication/how-much-of-communication-is-nonverbal (accessed on 6 December 2023).
2. Goleman D. Emotional Intelligence. Bantam; 1995.
3. Palmer B, Stough C. Swinburne University Emotional Intelligence Test: Interim Technical Manual. Melbourne:Swinburne University 2001; pp. 1-20
4. Mehrabian A. Nonverbal Communication. Routledge; 1972.
5. Giang V. The 4 most important relationships you need at work. Available online: https://www.businessinsider.com/the-4-most-important-relationships-you-need-at-work-2013-3 (accessed on 18 March 2013).
6. Shankar S. Work, Matters!: Forging quality workplace relationships. Available online: https://www.nst.com.my/opinion/columnists/2018/08/397420/work-matters-forging-quality-workplace-relationships (accessed on 8 August 2018).
7. Smith S. Lack of trust can make workplaces sick and dysfunctional. Available online: https://www.nst.com.my/opinion/columnists/2018/08/397420/work-matters-forging-quality-workplace-relationships (accessed on 24 October 2019).
8. Cherry K. Utilizing emotional intelligence in the workplace. Available online: https://www.verywellmind.com/utilizing-emotional-intelligence-in-the-workplace-4164713 (accessed on 25 May 2020).
9. Bonaccio S, O’Reilly J, O’Sullivan SL, Chiocchio F. Nonverbal behavior and communication in the workplace: A review and an agenda for research. Journal of Management 2016; 42(5): 1044–1074. doi: 10.1177/0149206315621146
10. Murata A, Moser JS, Kitayama S. Culture shapes electrocortical responses during emotion suppression. Social Cognitive and Affective Neuroscience 2012; 8(5): 595–601. doi: 10.1093/scan/nss036
11. Chai M, Hafeez U, Mohamad M, Aamir S. The influences of emotion on learning and memory. Frontiers in Psychology 2017; 8. doi: 10.3389/fpsyg.2017.01454
DOI: https://doi.org/10.54517/esp.v9i2.1999
(290 Abstract Views, 609 PDF Downloads)
Refbacks
- There are currently no refbacks.
Copyright (c) 2023 Susan Tee Suan Chin
License URL: https://creativecommons.org/licenses/by/4.0/