Open Journal Systems

The influence of emotional intelligence sustaining future business performance

Susan Tee Suan Chin

Article ID: 2001
Vol 9, Issue 2, 2024, Article identifier:

VIEWS - 846 (Abstract) 168 (PDF)

Abstract

The business environment has been unstable and unpredictable. In the past few years, the business world has seen not only natural causes but also human causes which affects the stability of the environment. The COVID-19 and riots are some examples of these situations which influences the future of the business environment. Despite of all these uncertainties, business leaders need to be able to formulate strategies that will see the organisation sustaining to the future. It was argued that employee’s attitudes influenced by the level of emotional intelligence would be a strong competence towards sustaining and sustainability. To examine this relationship between emotional intelligence and sustaining business performance, a local manufacturing organisation in Selangor was chosen. A total of 110 executives in the organisation participated in the study. The GENOS emotional intelligence questionnaire was used in the study. Based on the findings, emotional intelligence does sustain the performance of the organisation.


Keywords

workplace; competency; productivity

Full Text:

PDF



References

1. Risk Management Studio. Sustaining Business Performance in a risk-intensive world. Available online: https://www.riskmanagementstudio.com/sustaining-business-performance-in-a-risk-intensive-world/ (accessed on 1 December 2023).

2. Franz P. Stability in a Volatile Business Environment. Available online: https://bpm-d.com/stability-in-a-volatile-business-environment/ (accessed on 25 March 2021).

3. Hamel G, Pralahad C. Strategic Intent. Harvard Business Review. 1989

4. Gagliardi D, Komarkova I. Entrepreneurship Competence: An Overview of Existing Concepts, Policies (OvEnt) Joint Research Centre. 2015.

5. Lester S. Professional competence standards and frameworks in the United Kingdom. Assessment & Evaluation in Higher Education. 2013, 39(1): 38-52. doi: 10.1080/02602938.2013.792106

6. Sadovyy M, Sánchez-Gómez M, Bresó E. COVID-19: How the stress generated by the pandemic may affect work performance through the moderating role of emotional intelligence. Personality and Individual Differences. 2021, 180: 110986. doi: 10.1016/j.paid.2021.110986

7. Busto C. Emotional Intelligence in times of COVID-19. Available online: https://www.axialent.com/emotional-intelligence-in-times-of-covid-19/ (accessed on 7 July 2021).

8. Mental Health America. What Is Emotional Intelligence and How Does It Apply to The Workplace? Available online: https://mhanational.org/what-emotional-intelligence-and-how-does-it-apply-workplace (accessed on 1 December 2023).

9. Palmer B, Stough C. Swinburne University Emotional Intelligence Test Interim Technical Manual. Swinburne University. 2001.

10. Gable S. The Benefits of Positive Emotions at Work. Available online: https://www.corporatewellnessmagazine.com/article/benefits-positive-emotions-work (accessed on 1 December 2023).

11. MIDA. Vibrant Manufacturing Ecosystem. Available online: https://www.mida.gov.my/industries/manufacturing/ (accessed on 1 December 2023).


DOI: https://doi.org/10.54517/esp.v9i2.2001
(846 Abstract Views, 168 PDF Downloads)

Refbacks

  • There are currently no refbacks.


Copyright (c) 2023 Susan Tee Suan Chin

License URL: https://creativecommons.org/licenses/by/4.0/