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Published

2023-12-15

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Vol. 9 No. 2 (2024)

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Research Articles

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How to Cite

Balakrishnan, K., Angusamy, A., & Mohamad Fadhli Lee, A. A. B. (2023). Modelling interpersonal behaviour-motive-satisfaction for employee commitment: Gender as moderator. Environment and Social Psychology, 9(2). https://doi.org/10.54517/esp.v9i2.2075

Modelling interpersonal behaviour-motive-satisfaction for employee commitment: Gender as moderator

Kavitha Balakrishnan

Faculty of Applied Communication, Multimedia University

Ajitha Angusamy

Faculty of Business, Multimedia University

Ainna Afify Binti Mohamad Fadhli Lee

Astro Productions Sdn Bhd, All Asia Broadcast Centre, Technology Park Malaysia


DOI: https://doi.org/10.54517/esp.v9i2.2075


Keywords: interpersonal communication, behaviour, motive, satisfaction, employee commitment, performance

Abstract

This study investigated the association between interpersonal communication constructs and employee commitment. Employers and employees must have effective interpersonal communication skills to comprehend one another, understand requirements and expectations, and manage the workforce efficiently. Effective interpersonal communication also aids in enhancing the organisation’s engagement and enabling stronger bonds with stakeholders and colleagues. This research uses the quantitative method, a questionnaire-based survey of employees from various businesses to examine the factors that influence interpersonal communication competence. The data were analysed with partial least squares structural equation modelling with SmartPLS software. The findings reveal employers should prioritise interpersonal communication to enhance employee commitment. Organisations could undertake more engagement sessions and training to increase interpersonal communication. This study added to the body of knowledge by examining the relationship between three interpersonal communication factors and employee commitment. Other interpersonal communication factors influencing employee commitment and a mixed-method approach should be considered for future studies.

Author Biography

Ajitha Angusamy, Faculty of Business, Multimedia University

Faculty of Business

Lecturer

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