Environment and Social Psychology

How abusive leadership could harm employee job performance in hospitality and tourism businesses? The roles of social loafing and anti-citizenship behavior

Wagih Salama Mohamed salama

Department of Social Studies, College of Arts, King Faisal University, Al Ahsa, 31982, Saudi Arabia

Hazem Ahmed Khairy

Hotel Management Department, Faculty of Tourism and Hotels, University of Sadat City, Sadat City, 32897, Egypt

http://orcid.org/0000-0001-9888-6222

Merhan Rizk Soliman Hanna

Tourism Studies department, Faculty of Tourism and Hotel Management, Helwan University, Cairo, 11795, Egypt

http://orcid.org/0009-0005-4851-8663

Ibrahim Mohamed Othman

English Department, College of Arts, King Faisal University, Al Ahsa, 31982, Saudi Arabia

http://orcid.org/0009-0009-5485-8348

Mohamed Ahmed Suliman

Department of Social Studies, College of Arts, King Faisal University, Al Ahsa, 31982, Saudi Arabia

Nouran Saber Fahmy

Hotel Management Department, Alson Higher Institute for Tourism and Hotel Management, Cairo, 11511, Egypt

DOI: https://doi.org/10.59429/esp.v9i12.3288

Keywords: abusive leadership, employee job performance, hospitality and tourism businesses, social loafing, team anti-citizenship behavior

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Abstract

Leadership is vital in the hospitality industry, influencing employee performance, guest satisfaction, and overall success, but abusive leadership, marked by hostile verbal and non-verbal behavior, can severely damage employee performance. Therefore, this study utilized the Social Exchange Theory as a framework to explain how abusive leadership, social loafing, and anti-citizenship behavior are interconnected in the workplace. More specifically, this study attempts to examine the impact of abusive leadership (AL) on employee job performance (EJP). It also aims to explore the mediating roles of social loafing (SL) and team anti-citizenship behavior (TAB) in the relationship between AL and EJP. This research utilized the PLS-SEM method and collected data by questionnaire from 408 sampled employees working in five-star hotels and travel agencies in the Greater Cairo region in Egypt. The results show that abusive leadership significantly decreases employee job performance. In addition, abusive leadership significantly increases social loafing and team anti-citizenship behavior. Furthermore, EJP is negatively affected by SL and TAB. The results also confirm that SL and TAB significantly mediate the relationship between AL and EJP. This study enhances the application of Social Exchange Theory (SET) in workplaces, enhances understanding of AL, SL, and TAB's roles in Egyptian settings, and enriches existing theories in AL, SL, TAB, and EJP. This study also offers practical insights for scholars and professionals to enhance employee performance, thus gaining a competitive edge.

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