Analysis on political, Social, and technical characteristics of e-governance in Eastern Visayas, Philippines
Vol 9, Issue 12, 2024, Article identifier:
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Abstract
E-government is an essential component in modernizing public administration and advancing the delivery of government services. The adoption of e-government systems encourages streamlined workflows, reducing procedural delays and mitigating human error, which in turn accelerates the processing of citizen requests and government transactions. As such, the integration of e-government in local government serves not only to enhance administrative performance but also to build public trust, strengthen institutional accountability, and support the long-term goals of social and economic development at the local level. This descriptive study gathered preliminary data regarding the implementation of e-governance in Eastern Visayas, Philippines based on three characteristics: political, social, and technical. Government office heads (n=70) and residents (n=285) were purposively sampled to participate in online survey. The findings revealed that the implementation of e-governance in Eastern Visayas was generally regarded as successful, based on political, social, and technical characteristics. Political factors, particularly strong leadership, were identified as essential for establishing trust in digital systems. However, challenges related to unclear strategic planning and resistance to change indicated that clearer communication and well-defined strategies were necessary to mitigate uncertainty and strengthen stakeholder support. Social factors demonstrated that, while stakeholders acknowledged the value of e-governance and its integration into daily life, concerns regarding data security remained prevalent. Addressing these concerns through the implementation of robust security measures and transparent data management practices was deemed crucial for enhancing trust. Technical factors revealed positive perceptions of the availability of integrated systems yet concerns regarding the adequacy of skilled human resources and security vulnerabilities pointed to the need for continued training and technical support to further improve user confidence and encourage the broader acceptance of e-governance systems. Future directions for e-governance in Eastern Visayas should prioritize developing transparent strategic plans, engaging stakeholders early to mitigate resistance, strengthening data security and management systems, expanding ongoing technical training to address skill shortages, and encourage a culture of continuous improvement through feedback and evaluation to adapt systems to evolving public needs and ensure sustained success
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DOI: https://doi.org/10.59429/esp.v9i12.3300
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