ESP-3366

Published

2025-03-18

Issue

Vol. 10 No. 3 (2025): Published

Section

Research Articles

License

Copyright (c) 2025 Magna Anissa A. Hayudini, Shilwina Adjid Baiting, Grace A. Akalal, Rodin M. Paspasan, Sudimar D. Supian, Angela Joy Alegado Jimpoy, Jonel T. Alibasa, Fahra B. Sahibad, Nurkintam Ukang-Amirul, Alnahar A. Amirul

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.

The journal adopts the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0), which means that anyone can reuse and redistribute the materials for non-commercial purposes as long as you follow the license terms and the original source is properly cited.

Author(s) shall retain the copyright of their work and grant the Journal/Publisher rights for the first publication with the work concurrently licensed since 2023 Vol.8 No.2.

Under this license, author(s) will allow third parties to download, reuse, reprint, modify, distribute and/or copy the content under the condition that the authors are given credit. No permission is required from the authors or the publisher.

This broad license intends to facilitate free access, as well as the unrestricted use of original works of all types. This ensures that the published work is freely and openly available in perpetuity.

By providing open access, the following benefits are brought about:

  • Higher Visibility, Availability and Citations-free and unlimited accessibility of the publication over the internet without any restrictions increases citation of the article.
  • Ease of search-publications are easily searchable in search engines and indexing databases.
  • Rapid Publication – accepted papers are immediately published online.
  • Available for free download immediately after publication at https://esp.as-pub.com/index.php/ESP

 

Copyright Statement

1.The authors certify that the submitted manuscripts are original works, do not infringe the rights of others, are free from academic misconduct and confidentiality issues, and that there are no disputes over the authorship scheme of the collaborative articles. In case of infringement, academic misconduct and confidentiality issues, as well as disputes over the authorship scheme, all responsibilities will be borne by the authors.

2. The author agrees to grant the Editorial Office of Environment and Social Psychology a licence to use the reproduction right, distribution right, information network dissemination right, performance right, translation right, and compilation right of the submitted manuscript, including the work as a whole, as well as the diagrams, tables, abstracts, and any other parts that can be extracted from the work and used in accordance with the characteristics of the journal. The Editorial Board of Environment and Social Psychology has the right to use and sub-licence the above mentioned works for wide dissemination in print, electronic and online versions, and, in accordance with the characteristics of the periodical, for the period of legal protection of the property right of the copyright in the work, and for the territorial scope of the work throughout the world.

3. The authors are entitled to the copyright of their works under the relevant laws of Singapore, provided that they do not exercise their rights in a manner prejudicial to the interests of the Journal.

About Licence

Environment and Social Psychology is an open access journal and all published work is available under the Creative Commons Licence, Authors shall retain copyright of their work and grant the journal/publisher the right of first publication, and their work shall be licensed under the Attribution-NonCommercial 4.0 International (CC BY-NC 4.0).

Under this licence, the author grants permission to third parties to download, reuse, reprint, modify, distribute and/or copy the content with attribution to the author. No permission from the author or publisher is required.

This broad licence is intended to facilitate free access to and unrestricted use of original works of all kinds. This ensures that published works remain free and accessible in perpetuity. Submitted manuscripts, once accepted, are immediately available to the public and permanently accessible free of charge on the journal’s official website (https://esp.as-pub.com/index.php/ESP). Allowing users to read, download, copy, print, search for or link to the full text of the article, or use it for other legal purposes. However, the use of the work must retain the author's signature, be limited to non-commercial purposes, and not be interpretative.

Click to download <Agreement on the Licence for the Use of Copyright on Environmental and Social Psychology>.

How to Cite

Anissa A. Hayudini, M., Adjid Baiting, S., A. Akalal, G., M. Paspasan, R., D. Supian, S., Alegado Jimpoy, A. J., … A. Amirul, A. (2025). Increasing appreciative behaviors of government administrators towards ICT based services. Environment and Social Psychology, 10(3). https://doi.org/10.59429/esp.v10i3.3366

Increasing appreciative behaviors of government administrators towards ICT based services

Magna Anissa A. Hayudini

College of Health Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Shilwina Adjid Baiting

College of Business Administration and Accountancy, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Grace A. Akalal

College of Public Affairs, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Rodin M. Paspasan

College of Computing, Artificial Intelligence and Sciences, Cebu Normal University, Cebu, 6000, Philippines

Sudimar D. Supian

College of Computer Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Angela Joy Alegado Jimpoy

College of Computer Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Jonel T. Alibasa

College of Computer Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Fahra B. Sahibad

College of Computer Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Nurkintam Ukang-Amirul

College of Arts and Sciences, Mindanao State University Sulu, Jolo, Sulu, 7400, Philippines

Alnahar A. Amirul

College of Computing Studies and Engineering, Sulu State College Sulu, Jolo, Sulu, 7400, Philippines


DOI: https://doi.org/10.59429/esp.v10i3.3366


Keywords: appreciative behaviors; government administrators; ICT-based services

Abstract

In today’s digital era, governments worldwide are transitioning towards ICT-integrated systems to enhance public service efficiency. However, despite its numerous benefits, the adoption of ICT among government administrators remains inconsistent due to resistance to change, lack of self-efficacy, and inadequate motivation. This study is driven by the urgent need to identify and implement strategies that will foster a proactive appreciation and adoption of ICT-based services. Understanding the psychological factors—mindset shift and self-efficacy—will enable the formulation of policies that enhance digital readiness and long-term engagement with ICT in government operations. The research involved interviews with 30 government leaders directly involved in ICT integration efforts in the Philippines, aiming to understand their perspectives, motivations, and challenges in adopting these technologies. The study is guided by the following research questions: 1.) What are the key psychological and organizational barriers preventing government administrators from adopting ICT in their services? 2.) What strategic interventions can effectively facilitate a mindset shift among government administrators towards ICT adoption? 3.) How can government institutions sustain long-term behavioral and attitudinal changes to ensure continuous ICT integration in public service delivery? Using a qualitative case study approach, the research explores the complex interplay of security concerns, financial constraints, resistance to change, and the vital role of tangible success stories in fostering ICT appreciation. The findings highlight the need for a holistic approach that addresses both psychological and organizational barriers to ICT integration. The research emphasizes the importance of inclusive consultation, continuous feedback mechanisms, and targeted training programs to empower administrators and build their confidence in leveraging ICT for effective governance. The study concludes by emphasizing the need for government support through financial allocation, capacity building initiatives, and clear policy frameworks that encourage ICT integration, ultimately fostering a digitally adaptive and inclusive governance system.

References

[1]. 1.Jo Shan Fu (2013) ICT in Education: A Critical Literature Review and Its Implications. International Journal of Education and Development using Information and Communication Technology (IJEDICT), 2013, Vol. 9, Issue 1, pp. 112-125

[2]. 2.Spillane, J. P., Reiser, B. J., & Reimer, T. (2002). Policy Implementation and Cognition: Reframing and Refocusing Implementation Research. Review of Educational Research, 72(3), 387-431. https://doi.org/10.3102/00346543072003387

[3]. 3.Nantha, C., Siripongdee, K., Siripongdee, S., Pimdee, P., Kantathanawat, T., & Boonsomchuae, K. (2024). Enhancing ICT Literacy and Achievement: A TPACK-Based Blended Learning Model for Thai Business Administration Students. Education Sciences, 14(5), 455. https://doi.org/10.3390/educsci14050455

[4]. 4.Schunk, D. H. (2012). Learning theories: An educational perspective (6th ed.). Bostonz MA: Pearson Education

[5]. 5.Cobanoglu, F., & Yurek, U. (2018). School administrators’ self-efficacy beliefs and leadership styles. European Journal of Educational Research, 7(3), 555-565. https://doi.org/10.12973/eu-jer.7.3.555

[6]. 6.Arulsamy, A & Singh, Indira & Kumar, Senthil & Jetal, Dr & Panchal, Jetal & Bajaj, Mr. (2023). Employee Training and Development Enhancing Employee Performance -A Study. 16. 406.

[7]. 7.Hameduddin, T., & Engbers, T. (2021). Leadership and public service motivation: a systematic synthesis. International Public Management Journal, 25(1), 86–119. https://doi.org/10.1080/10967494.2021.1884150

[8]. 8.Pandya, Jainisha. (2024). Intrinsic & extrinsic motivation & its impact on organizational performance at Rajkot city: A review. Journal of Management Research and Analysis. 11. 46-53. 10.18231/j.jmra.2024.009.

[9]. 9.Al-ma’aitah, M. A. (2022). The Impact of Employees’ Resistance to Change on E-Government Innovation and Value Creation. International Journal of eBusiness and eGovernment Studies, 14 (2), 166-198. Doi:10.34111/ijebeg. 202214129

[10]. 10.Makrakis, Vassilios. (2014). ICTs as Transformative Enabling Tools in Education for Sustainable Development. 10.1007/978-3-662-43927-2_7.

[11]. 11.Patel NS, Puah S and Kok X-FK (2024) Shaping future-ready graduates with mindset shifts: studying the impact of integrating critical and design thinking in design innovation education. Front. Educ. 9:1358431. Doi: 10.3389/feduc.2024.1358431

[12]. 12.Rebecca Christoforidis (2023) Embracing the Digital Era: How Governments Can Foster a Digital Mindset Among Residents. Retrieved from https://www.govstack.com/resources/posts/embracing-the-digital-era-how-governments-can-foster-a-digital-mindset-among-residents/

[13]. 13.Li Z, Akouatcha HG, Akram U and Anaba OA (2021) Information and Communication Technology and Organizational Performance During Covid-19 Pandemic: The Role of Organizational Commitment, Growth Mindset, and Entrepreneurial Orientation. Front. Psychol. 12:752193. Doi: 10.3389/fpsyg.2021.752193

[14]. 14.Hermawan, I., and Suharnomo, S. (2020). Information technology as a strategic resource in encouraging organizational change readiness through the role of the human capital effectiveness. JDM 11, 242–254. Doi: 10.15294/jdm.v11i2.23700

[15]. 15.Bobb, L. M., and Harris, P. (2011). Information technology and information systems: its use as a competitive and strategic weapon. J. Glob. Bus. Manag. 7:1

[16]. 16.Knight, M. B., and Radosevich, D. J. (2011). Using information technology as a strategic weapon: lessons from the red Baron. Manag. Res. And Pract. 3, 1–12.

[17]. 17.Kariuki, A. K. (2015). Impact of Information Technology on Organizational Performance: Case of Population Services Kenya. Dissertation, Kenya: University of Nairobi.

[18]. 18.Wu, S. P. J., Straub, D. W., and Liang, T. P. (2015). How information technology governance mechanisms and strategic alignment influence organizational performance. MIS Q. 39, 497–518. Doi: 10.25300/MISQ/2015/39.2.10

[19]. 19.Shonubi, A. O., and Akintaro, A. A. (2016). The impact of effective communication on organizational performance. Int. J. Soc. Sci. Human. Inven. 3, 1904–1914. Doi: 10.18535/ijsshi/v3i3.01

[20]. 20.Mohout, O., and Fiegenbaum, I. (2015). The power of twitter: building an innovation radar using social media. Int. Soc. Prof. Inno. Manag. Conf. proc., 1–17

[21]. 21.Pérez-López, R. J., Olguín Tiznado, J. E., Mojarro Magaña, M., Camargo Wilson, C., López Barreras, J. A., and García-Alcaraz, J. L. (2019). Information sharing with ICT in production systems and operational performance. Sustainability 11:3640. Doi: 10.3390/su11133640

[22]. 22.Laban, O. M., and Deya, J. (2019). Strategic innovations and the performance of information communication technology firms in Nairobi Kenya. Int. J. Acad. Res. Progress. Educ. Dev. 8, 1–24. Doi: 10.6007/IJARPED/v8-i2/5599

[23]. 23.Duivenboden, Hein & Thaens, Marcel. (2008). ICT-Driven Innovation and the Culture of Public Administration: A Contradiction in Terms?. Information Polity. 13. 213-232. 10.3233/IP-2008-0157.

[24]. 24.Ruth, A. O., Meddour, H., & Abdul Majid, A. H. (2024). Unleashing work engagement: Sighting the influence of technology self-efficacy and the mediating role of ICT adoption. Multidisciplinary Science Journal, 6(9), 2024089. https://doi.org/10.31893/multiscience.2024089

[25]. 25.Peng R, Razak RA, Halili SH. Exploring the role of attitudes, self-efficacy, and digital competence in influencing teachers’ integration of ICT: A partial least squares structural equation modeling study. Heliyon. 2024 Jul 6;10(13):e34234. Doi: 10.1016/j.heliyon.2024.e34234. PMID: 39071656; PMCID: PMC11279766.

[26]. 26.Tilton, J., & Hartnett, M. (2016). What are the influences on teacher mobile technology selfefficacy in secondary school classrooms? Journal of Open, Flexible and Distance Learning,

[27]. 27.20(2), [79–93].

[28]. 28.Pan X (2020) Technology Acceptance, Technological Self-Efficacy, and Attitude Toward Technology-Based Self-Directed Learning: Learning Motivation as a Mediator. Front. Psychol. 11:564294. Doi: 10.3389/fpsyg.2020.564294

[29]. 29.International Trade Administration (IAT) Philippines – Country Commercial Guide. Retrieved from https://www.trade.gov/country-commercial-guides/philippines-information-and-communications-technology

[30]. 30.Lee, K., & Yeo, J. (2024). Information and Communication Technology Adoption, Administrative Discretion, and Innovative Mindsets in Public Organizations. Public Personnel Management, 0(0). https://doi.org/10.1177/00910260241276200

[31]. 31.Villaseñor, Reyner. (2024). The Public Service Digitalization in the Philippines Towards a National Program to Capacitate Digital Frontliners. Journal of Public Administration and Governance. 14. 164. 10.5296/jpag.v14i2.22106.

[32]. 32.Delos, Marie & Urmanita, Reyes & Moreno, Frede. (2024). An Analytical Examination of the Preparedness and Challenges in the Implementation of E-Governance for the Optimization of Public Service Delivery in Zamboanga City, Philippines. 10.13140/RG.2.2.14325.49125.

[33]. 33.Heeks, R. (2006) Implementing and Managing eGovernment: An International Text. SAGE Publication Treceñe, Jasten Keneth. (2021). The Digital Transformation Strategies of the Philippines from 1992 to 2022: A Review. Engineering & Technology Review. 2. 8-13. 10.47285/etr.v2i1.66.

[34]. 34.Treceñe, Jasten Keneth. (2021). The Digital Transformation Strategies of the Philippines from 1992 to 2022: A Review. Engineering & Technology Review. 2. 8-13. 10.47285/etr.v2i1.66.

[35]. 35.Leon AJTD, Jumalon RL, Chavez JV, et al. Analysis on the implementation of inclusive classroom: Perception on compliances and obstructions of selected public-school teachers. Environment and Social Psychology. 2024; 9(9): 2537. Doi: 10.59429/esp.v9i9.2537

[36]. 36.Chavez, J.V., 2021. Bilingual parents’ dispositions: Precursor to developing the English language Teaching curriculum. Psychology and Education. 58(5), 161–166

[37]. 37.Magno,J.M., Indal,R.S., Chavez,J.V., etal., 2024. Alternative Teaching Strategies in Learning Filipino Language among Dominant English Speakers. Forum for Linguistic Studies. 6(4):404-419. DOI:https://doi.org/10.30564/fls.v6i4.6742

[38]. 38.Calaro, M. F., Vicente, M. B., Chavez, J. V., Reyes, M. J. D., Delantar, S., Jorolan, A., … & Torres, J. (2023). Marketing campaigns leading to the purchase of accommodation products: A content analysis. Journal of Namibian Studies: History Politics Culture, 33, 4221-4236.

[39]. 39.Chavez JV, Garil BA, Padirque CB, et al. Assessing innovative and responsive young leaders in public service: lens from community clientele. Environment and Social Psychology 2024; 9(9): 2876. Doi: 10.59429/esp.v9i9.2876

[40]. 40.Chavez, J. V., & Vicente, M. B. (2024). Halal compliance behaviors of food and accommodation businesses in the Zamboanga Peninsula, Philippines. Multidisciplinary Science Journal, 7(5), 2025259. https://doi.org/10.31893/multiscience.2025259

[41]. 41.Naeem, M., Ozuem, W., Howell, K., & Ranfagni, S. (2023). A Step-by-Step Process of Thematic Analysis to Develop a Conceptual Model in Qualitative Research. International Journal of Qualitative Methods, 22. https://doi.org/10.1177/16094069231205789

[42]. 42.Allsop, D. B., Chelladurai, J. M., Kimball, E. R., Marks, L. D., & Hendricks, J. J. (2022). Qualitative Methods with Nvivo Software: A Practical Guide for Analyzing Qualitative Data. Psych, 4(2), 142-159. https://doi.org/10.3390/psych4020013

[43]. 43.Kang, Eungoo & Hwang, Hee-Joong. (2023). The Importance of Anonymity and Confidentiality for Conducting Survey Research. 4. 1-7. 10.15722/jrpe.4.1.202303.1.

[44]. 44.Getenet, S., Cantle, R., Redmond, P. et al. Students’ digital technology attitude, literacy and self-efficacy and their effect on online learning engagement. Int J Educ Technol High Educ 21, 3 (2024). https://doi.org/10.1186/s41239-023-00437-y

[45]. 45.Jo H, Shin D. The impact of recognition, fairness, and leadership on employee outcomes: A large-scale multi-group analysis. PLoS One. 2025 Jan 9;20(1):e0312951. Doi: 10.1371/journal.pone.0312951. PMID: 39787185; PMCID: PMC11717283.

[46]. 46.Atetedaye, Julius. (2024). Blockchain Technology for Enhancing Cybersecurity: Investigating the Application of Blockchain for Securing Transactions and Data Integrity.

[47]. 47.Olubudo, Paul. (2024). Security: Investigating How Blockchain Can Be Utilized to Secure Data Integrity and Privacy.

[48]. 48.Van Wart, Monty & Roman, Alexandru & Wang, Xiaohu & Cheol, Liu. (2016). Integrating ICT Adoption Issues into (E-) Leadership Theory. Telematics and Informatics. 34. 10.1016/j.tele.2016.11.003.

[49]. 49.UNESCO (2023) Information and communication technology (ICT) in education. Retrieved from https://learningportal.iiep.unesco.org/en/issue-briefs/improve-learning/information-and-communication-technology-ict-in-education

[50]. 50.Johnson, A. M., Jacovina, M. E., Russell, D. E., & Soto, C. M. (2016). Challenges and solutions when using technologies in the classroom. In S. A. Crossley & D. S. McNamara (Eds.) Adaptive educational Technologies for literacy instruction (pp. 13-29). New York: Taylor & Francis. Published with Acknowledgment of federal support.

[51]. 51.Ghavifekr, S. & Rosdy, W.A.W. (2015). Teaching and learning with technology: Effectiveness of ICT integration in schools. International Journal of Research in Education and Science (IJRES), 1(2), 175-191.

[52]. 52.Bovey, W. H., & Hede, A. (2001). Resistance to organisational change: the role of defence mechanisms. Journal of managerial psychology.

[53]. 53.Tedla, B A. 2012. Understanding the importance, Impacts and Barriers of ICT on Teaching and Learning in East African Countries.International Journal for e-learning Security (JeLS), Volume 2, Issues ¾, September/December 2012.

[54]. 54.Oyetade, Kayode & Harmse, Anneke & Zuva, Tranos. (2024). Internal organizational factors influencing ICT adoption for sustainable growth. Discover Global Society. 2. 10.1007/s44282-024-00136-7.

[55]. 55.Sanders CK, Scanlon E. The Digital Divide Is a Human Rights Issue: Advancing Social Inclusion Through Social Work Advocacy. J Hum Rights Soc Work. 2021;6(2):130-143. Doi: 10.1007/s41134-020-00147-9. Epub 2021 Mar 19. PMID: 33758780; PMCID: PMC7973804.

[56]. 56.Jerab, Daoud. (2024). The Impact of Digital Transformation on Public Services.



21 Woodlands Close #02-10 Primz Bizhub Singapore 737854

Email:editorial_office@as-pub.com