ESP-4321

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2026-01-14

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Vol. 11 No. 1 (2026): Publishing

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Research Articles

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Copyright (c) 2026 Wiwi Hartati, Badawi Badawi and Arif Nurudin

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How to Cite

Wiwi Hartati, Badawi, B., & Arif Nurudin. (2026). Sustainable Synergistic Collaborative Marketing Ecosystem In Religious Tourism Destinations Of Java. Environment and Social Psychology, 11(1), ESP-4321. https://doi.org/10.59429/esp.v11i1.4321

Sustainable Synergistic Collaborative Marketing Ecosystem In Religious Tourism Destinations Of Java

Wiwi Hartati

Department of Management and Business, Universitas Muhammadiyah Cirebon, Jl. Tuparev No.70, Kedawung, Cirebon, 45153, West Java, Indonesia.

Badawi Badawi

Department of Management and Business, Universitas Muhammadiyah Cirebon, Jl. Tuparev No.70, Kedawung, Cirebon, 45153, West Java, Indonesia.

Arif Nurudin

Faculty of Engineering, Universitas Muhammadiyah Cirebon, Cirebon, Indonesia.


DOI: https://doi.org/10.59429/esp.v11i1.4321


Keywords: Collaborative marketing; destination loyalty; tourist satisfaction; personalization; information sharing; content sharing

Abstract

The rapid competition among tourist destinations cannot be separated from the influence of technology and digital platforms to attract tourists. Collaborative marketing synergy has become a strategic issue to increase religious tourist visits. Religious destinations have a distinctive religious or spiritual appeal that requires sustainable management and long-term value creation. Sustainable destination development is essential to ensure that tourism growth aligns with environmental preservation, cultural continuity, and community well-being. Loyalty to a destination, therefore, becomes a critical factor in ensuring the sustainability of religious tourism ecosystems. This study aims to examine the impact of collaborative marketing, which includes information exchange, content exchange, and personalization, on destination loyalty. This study uses a quantitative approach with a survey method, targeting tourists in Java. A purposive sampling technique was applied, resulting in a final sample of 256 respondents. The data were analyzed using Structural Equation Modeling (SEM) with SmartPLS. The findings reveal that the three dimensions of collaborative marketing have a significant effect on both tourist satisfaction and destination loyalty. Specifically, personalization has the strongest effect on destination loyalty, followed by content exchange and information exchange. These findings enrich the existing literature on tourism marketing by highlighting the role of personalization in shaping tourist experiences and loyalty. From a managerial perspective, tourism practitioners should enhance personalized marketing strategies, improve the quality and accessibility of shared content, and encourage better information exchange to strengthen tourist loyalty.

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