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2026-02-06
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Copyright (c) 2026 Zeti Suzila Mat Jusoh, Shaliza Alwi*, Roslinda Murad, Nadiah Yusof, Nurul Fitri Mohd Noor

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How to Cite
Enhancing humanitarian operations in Malaysia: The role of logistics coordination in disaster response performance
Zeti Suzila Mat Jusoh
Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia, Kuala Lumpur, 56100, Malaysia
Shaliza Alwi
Arshad Ayub Graduate Business School, UiTM 40450 Shah Alam, Malaysia
Roslinda Murad
Institute of Graduate Studies, Universiti Poly-Tech Malaysia, Kuala Lumpur, 56100, Malaysia
Nadiah Yusof
Faculty of Computing & Multimedia, Universiti Poly-Tech Malaysia, Kuala Lumpur, 56100, Malaysia
Nurul Fitri Mohd Noor
Faculty of Business and Accountancy, Universiti Poly-Tech Malaysia, Kuala Lumpur, 56100, Malaysia
DOI: https://doi.org/10.59429/esp.v11i2.4427
Keywords: humanitarian logistics; logistics coordination; humanitarian operations performance; disaster management; sustainable development goals (SDGs)
Abstract
Humanitarian crises in Malaysia, resulting from floods, pandemics, and population displacement, necessitate effective logistics coordination to facilitate timely and efficient disaster response. Despite advancements in national disaster management systems, fragmentation remains evident among government agencies and NGOs, leading to delays, redundant efforts, and inconsistent operational practices. This research investigates the challenges associated with logistics coordination by empirically analyzing three fundamental dimensions: resource sharing, process synchronization, and operational standardization, and their effects on the performance of humanitarian operations. This study utilized a quantitative survey involving 593 practitioners from both governmental and non-governmental organizations. PLS-SEM was employed to assess the relationships among constructs including delivery speed, flexibility, service quality, and efficiency. Research indicates that resource sharing and operational standardization markedly improve performance, while process synchronization does not demonstrate a significant impact, underscoring deficiencies in real-time coordination and workflow integration. The model demonstrates significant explanatory power (R² = 0.757) and predictive relevance (Q² = 0.399), thereby affirming the robustness of logistics coordination as a determinant of humanitarian effectiveness. This study directly supports SDG 11 by enhancing disaster resilience, SDG 9 by promoting integrated systems and standardized operations, and SDG 17 by emphasizing inter-agency collaboration. The findings provide practical recommendations for policymakers to establish centralized coordination frameworks, digital platforms, and standardized procedures to enhance Malaysia's capacity for humanitarian response.
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