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Kore University of Enna
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Prof. Dr. Gabriela Topa
Social and organizational Psychology, Universidad Nacional de Educacion a Distancia
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Home > Archives > Vol. 11 No. 2 (2026): Published > Research Articles
ESP-4473

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2025-02-28

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Vol. 11 No. 2 (2026): Published

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Research Articles

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Copyright (c) 2026 Ruolin Hao, Mengjie Yuan

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How to Cite

Ruolin Hao, & Mengjie Yuan. (2025). Workspace quality and virtual support: Dual pathways to psychological resilience in remote freelance interpreters. Environment and Social Psychology, 11(2), ESP-4473. https://doi.org/10.59429/esp.v11i2.4473
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Workspace quality and virtual support: Dual pathways to psychological resilience in remote freelance interpreters

Ruolin Hao

University of New South Wales, Kensington, Sydney, NSW 2052, Australia

Mengjie Yuan

University of New South Wales, Kensington, Sydney, NSW 2052, Australia


DOI: https://doi.org/10.59429/esp.v11i2.4473


Keywords: psychological resilience; workspace quality; virtual support; remote freelance interpreters; gig economy


Abstract

Purpose: This study investigates how two pathways-workspace quality and virtual support-influence the psychological resilience of remote freelance interpreters, testing whether physical and social resources compensate for one another in line with Conservation of Resources theory. 

Methodology: The analysis uses hierarchical regression and includes data from 108 remote freelance interpreters from the seventh European Working Conditions Survey (2021-2022). For this study, workspace quality is categorized into physical environment and functional setup. Virtual support is emotional, instrumental, and informational. Psychological resilience was identified, controlling demographic and work-related factors.

Findings: The results reveal that workspace quality and virtual support independently predict psychological resilience (β = 0.36, P < 0.001 and β = 0.29, P < 0.001, respectively), with the combined workplace quality and virtual support accounting for 31% of the variance in resilience. Virtual support significantly moderated the relationship between workspace and resilience (β = -0.22, P < 0.01). A simple slope analysis reveals stronger effects of workspace quality when virtual support is low (β = 0.51) as opposed to high (β = 0.23), illustrating a compensatory pattern. Of the components, functional configuration has more effect compared with physical comfort, while informational support outperforms emotional support in predictive strength.

Conclusion: The study validates a dual pathway model, providing insights into resource substitution processes, thereby expanding Conservation of Resources Theory to gig work.

Practical Implications: Virtual social networking appears as a cost-effective strategy by which limited freelance resources can enhance psychological resilience, as opposed to investing in physical environments.


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